Question 1

What time is check-in and check-out?

Accepted Answer

Check-in is at 4:00 PM and check-out is at 10:00 AM.

Question 2

Can I check in early or check out late?

Accepted Answer

Sometimes, yes. It depends on whether the home is booked the night before or the night after. Message us the morning of your arrival and we'll let you know what we can do.

Question 3

How do I get into the home?

Accepted Answer

Every home uses keyless entry. We send your door code on the day of check-in, so there are no keys to collect and no one to meet.

Question 4

Is there a minimum stay?

Accepted Answer

It depends on the home and the dates. Most nights have a one to three night minimum, and some peak weekends require longer. The calendar on each home's page will show you the minimum for the dates you pick.

Question 5

Do I need to be a certain age to book?

Accepted Answer

Yes. The primary guest on the reservation must be 21 or older, and that guest needs to be staying at the home.

Question 6

How many people can stay in each home?

Accepted Answer

Nashville has occupancy regulations, so each home has a set guest limit based on the size and layout of the property. Our individual homes typically accommodate between 10 and 16 guests. For larger groups, some of our listings combine two neighboring homes into one reservation, allowing us to accommodate groups of up to 24 guests. Each listing will show the exact maximum occupancy for that property.

Question 7

Is the guest limit strict?

Accepted Answer

Yes. Every home has a maximum occupancy and we do enforce it. Please count everyone staying, including children, and make sure the total doesn't go over the number listed. Going over can mean extra fees or cancellation of the stay.

Question 8

Where are your homes?

Accepted Answer

Most of our homes are in Nashville, in and around the Gulch, 12 South, Germantown and the neighbourhoods within a short walk or a few minutes' drive of Broadway.

Question 9

Are your homes good for bachelorette parties, birthdays and family reunions?

Accepted Answer

They're built for exactly that. Rooftop lounges, hot tubs, game rooms and multiple living areas mean a big group can spread out and still be together. We do ask that gatherings stay to the guests on the reservation. See the house rules below.

Question 10

Is parking included?

Accepted Answer

Parking is included at every home, but the setup is different at each one. Some have free street parking out front, some have a driveway or pad for two cars, and a few have garage or paid on-site spaces. Check the parking line on the home's page before you travel, and message us if your group needs more space than that. We'll do what we can.

Question 11

What are the house rules?

Accepted Answer

The short version: no parties or events, no gatherings beyond the guests on the reservation, no unauthorised visitors, and no smoking or vaping anywhere in or on the home, including the rooftop. Some homes also ask you to skip glitter, confetti and clear tape. Full rules are listed on each home's page and in your booking confirmation.

Question 12

What happens if the rules are broken?

Accepted Answer

Depending on what happened, it can mean an additional charge starting at $400, cancellation of the reservation, or the stay being ended early without a refund. Smoking or vaping inside a home or on a rooftop always means an extra cleaning fee. We'd much rather never use any of this, so just ask us if you're unsure about something.

Question 13

Can I host an event at one of your homes?

Accepted Answer

No. Our homes are for the guests staying in them, not for parties or events. If you're planning something bigger than your group, message us before you book and we'll point you toward the right option.

Question 14

How do I reach someone during my stay?

Accepted Answer

Message us through your booking and we'll get back to you. We're local, so if something needs fixing we can usually sort it quickly.

Question 15

What is provided when I arrive?

Accepted Answer

Every home comes with linens, towels, and a starter supply of the basics: coffee, dish soap, dishwasher and laundry tablets, paper towels, and toilet paper for each bathroom. For a longer stay with a big group you'll want to pick up more.

Question 16

Why book direct with Elevay instead of a listing site?

Accepted Answer

You get the same homes without the booking site's added fees, and you deal with us directly from the first message through check-out.

Elevay & Co.

Frequently Asked